Shipping Policy

Effective date: September 16, 2026

From payment to dispatch

Orders are processed within 2–4 business days after payment confirmation. Processing includes order review, preparation, and handover arrangements. Orders placed on weekends or public holidays start processing on the next business day. We do not dispatch during the first 12 hours after an order is placed, so timely cancellation requests can be honored.

For processing and customer support, business days are Monday to Friday, excluding public holidays in China. Transit estimates follow the carrier's working days and exclude relevant destination holidays.

Origin and delivery coverage

Orders ship from mainland China. We do not represent our shipments as locally dispatched from the destination country. Available destinations and delivery services are displayed at checkout. Battery-containing items may have carrier or route restrictions; we will not accept payment for a route we know cannot carry the item.

If a previously unavailable restriction prevents fulfillment after payment, we will contact you and cancel the affected item for a full refund unless you agree to a suitable alternative. Orders may arrive in separate parcels, with tracking provided for each. Splitting an order does not create an extra shipping charge without your agreement.

Delivery estimates and charges

Standard transit is estimated at 8–15 business days after dispatch. Combined with processing, the normal total is approximately 10–19 business days after payment confirmation. These estimates are not guaranteed arrival dates. A destination-specific estimate shown before payment applies to that order if it differs from the standard range.

Shipping charges are calculated and displayed at checkout before payment, based on the destination and offered service. No standing free-shipping threshold applies unless expressly advertised. Any promotion must state its conditions before purchase.

Tracking and delivery questions

We email tracking details after dispatch. Allow up to 3 business days for the first carrier scan. If tracking has not changed for 7 calendar days, or the applicable estimated delivery window has passed, email service@wyevcqro.com with your order number. These contact points are assistance triggers, not deadlines that remove your rights.

If a parcel is marked delivered but cannot be located, check safe places and building reception, then contact us promptly. We will review delivery evidence with the carrier. A delivered scan does not automatically justify refusing a claim.

Delays and lost shipments

If we cannot dispatch within the promised period, we will explain the delay, give a revised estimate, and offer cancellation and a refund for the unshipped goods. We obtain agreement to a delay where required; we do not treat silence as consent where the law does not allow it.

For a missing parcel, we aim to complete the carrier review within 10 business days after your report. If delivery cannot be established by then, we offer a replacement at no extra charge or a refund, unless you agree to a further reasonable investigation period. Applicable earlier cancellation or refund rights remain available.

Address corrections and import charges

Check your address before payment. Email changes within 12 hours of ordering for the best chance of correction. If an incorrect customer-supplied address causes a return, we will explain any actual reshipping cost before you agree to it. We cover costs caused by our error or a carrier error for which we are responsible.

Taxes collected by the store appear at checkout. Destination authorities may assess import duties, taxes, or clearance charges not collected by us; where not expressly included, these are payable by the recipient. We do not misstate shipment values. Contact us about a customs problem rather than abandoning the parcel; any return costs or refund will be assessed transparently and subject to applicable law.

Transit damage

Keep the packaging if practicable and contact us when an item arrives damaged or incorrect. Do not power on an appliance with visible electrical or battery damage. We arrange a suitable replacement, refund, or other legally required remedy, including necessary return costs. Contact: service@wyevcqro.com; +86 17385865406.