Payment and Security

Review the total before paying

Checkout shows the accepted payment methods, transaction currency, item charges, shipping, discounts, and taxes collected by the store. The methods available can vary by destination and payment provider. Only methods actually displayed at checkout are accepted.

Your bank may apply a currency-conversion or international-transaction fee. These bank charges are separate from the store's order total. Import charges not collected at checkout are explained in our Shipping Policy.

Payment and order confirmation

Submitting an order authorizes the payment provider to process the displayed total. An order-receipt email confirms that the request has reached us; acceptance occurs when we send the dispatch confirmation. The 12-hour cancellation period applies before dispatch, as explained in our Terms and Conditions.

If a payment is authorized but not captured, cancellation may release the authorization rather than create a separate refund. If funds have been captured, we refund them to the original method. Your provider controls when an authorization hold disappears from your account.

Protect your payment information

Payments are handled through the checkout payment providers. Do not send card details by email, social message, or telephone to arrange an order. Customer support will not ask for your card security code, banking password, or one-time payment authentication code.

We use limited transaction records, such as payment status and provider reference, to locate payments and process refunds. We do not intentionally collect full card numbers or card security codes through our customer-service channels. No payment or online account can be promised to be completely risk-free.

A declined or unfamiliar charge

Check your billing details and any verification request from your bank before trying again. Repeated attempts can create temporary authorization holds. If you see a duplicate or unfamiliar charge, contact service@wyevcqro.com with the date, amount, and order number if available. You may also contact your payment provider directly; contacting us is not a condition of exercising chargeback or other legal rights.

Refund routing

Refunds go back to the original payment method. We do not require a new purchase or an extra payment to release a refund, and we do not substitute store credit without your agreement. For help, call +86 17385865406 or email service@wyevcqro.com.