Contact Us
A little help for the things that make home feel better. Whether you have a question about an appliance, an order, delivery, or a return, our customer care team is here to help you find the next step.
service@wyevcqro.com
+86 17385865406
Monday–Friday, 9:30 a.m.–6:00 p.m. China Standard Time (UTC+8), excluding public holidays in China.
Shenzhen Hexuan Technology Co., Ltd.
Ownership:
Jiang Lifang
Operator:
Shenzhen Hexuan Technology Co., Ltd.
Room 201, No. 5, Lane 6, Bo'an, Liuyue South Community, Henggang Subdistrict, Longgang District, Shenzhen, China.
Wyevcqro™ is owned and operated by Shenzhen Hexuan Technology Co., Ltd.
Let’s find the right solution.
For an existing order, include your order number and the email address used at checkout. A few details help us understand your request and respond more efficiently.
Product questions
Tell us the product name and the country where you plan to use it. For a fault, describe what happens and include a photo of the model or rating label if safely accessible. Never operate an unsafe appliance just to record a video.
Delivery and payment
For delivery concerns, include the tracking number and its latest update. For payment questions, provide the charge date and amount. Never email passwords, full card numbers, security codes, or bank login details.
Returns
Contact us for return routing instructions before mailing an item. The business address above is not automatically the return destination. We will provide the applicable address and shipping instructions by email.
We’re here to help.
Our response target is within 2 business days.
Email customer care →Messages received outside support hours are reviewed on the next business day.
If an appliance appears unsafe
Stop using or charging a device with a swollen battery, damaged cable, smoke, sparks, or an unusual burning smell. Disconnect it only if safe, and contact us for next steps.
Do not send damaged batteries through ordinary post. If there is immediate danger, contact local emergency services.