FAQ
Choosing and using an appliance
Will the product work with my power supply
Check the exact model's input voltage, frequency, connector, and plug information. Use only a power source that meets those requirements. A travel plug adapter changes the plug shape; it does not convert voltage. Ask service@wyevcqro.com if you need help before ordering.
Are charging cables and wall adapters included
Only accessories listed in the product's package contents are included. Do not assume that a wall adapter is supplied with a USB-powered or rechargeable item.
Can I wash or immerse the device
Follow the model's care instructions. Switch off and disconnect power before cleaning. Do not immerse a powered handle, charging port, or electrical base unless the model is expressly designed for immersion. Allow washable parts to dry before reassembly.
Can I add essential oils to a humidifier
Only if the specific model explicitly supports them. A cool mist humidifier is not automatically an essential-oil diffuser. Use the water type and cleaning method specified in its instructions.
Ordering and delivery
When will my order arrive
Allow 2–4 business days for processing and 8–15 business days for standard transit after dispatch, normally 10–19 business days in total. Orders ship from mainland China. Availability and destination restrictions are shown at checkout; shipment estimates are not guaranteed arrival dates.
What will shipping cost
The available service and shipping charge are calculated and displayed at checkout before payment. There is no standing storewide free-shipping offer unless one is explicitly displayed with its conditions.
Can I cancel or correct my order
Email us within 12 hours of placing the order. We hold orders from dispatch during that period and accept timely cancellation requests without a cancellation fee. After 12 hours, we can still cancel if the parcel has not been handed to the carrier. Address corrections depend on whether rerouting is still possible.
What if tracking stops or says delivered incorrectly
Contact us after 7 calendar days without a tracking update, or once the estimated delivery window has passed. If tracking says delivered but the parcel is missing, contact us promptly. A delivery scan alone does not automatically end our investigation.
Returns and product concerns
May I return a product I have opened
Our 45-calendar-day change-of-mind policy permits careful opening and reasonable dry inspection. The product must remain clean, complete, and free of damage or signs of continued use. Used liquid-contact, food-contact, or cleaning components are subject to the conditions in our Return and Refund Policy. Mandatory withdrawal and defect rights take priority.
Who pays return postage
You pay postage for a change-of-mind return. Returns may need to go to mainland China. For a confirmed fault, transit damage, incorrect item, or material mismatch with the listing, we arrange the remedy and necessary return shipping at no cost to you.
How long does a refund take
We assess ordinary returns within 3 business days of receipt and submit approved refunds within the next 5 business days, no more than 8 business days after receipt. Your provider may need additional time to display the credit. Any shorter statutory deadline takes priority.
Is the return window also the warranty period
No. The 45-day window is a voluntary change-of-mind policy, not a limit on legal rights for defective goods. Any additional commercial warranty must be expressly stated for the model; no separate lifetime or universal warranty is implied.