Return and Refund Policy

Effective date: September 16, 2026

Choose the return route that fits your situation

We offer a voluntary 45-calendar-day change-of-mind return window from actual delivery. Defects, unsafe products, shipping damage, incorrect items, and goods that materially differ from their description follow the separate fault process below. Mandatory consumer rights take priority over this policy.

Change of mind within 45 days

Email service@wyevcqro.com within 45 calendar days after delivery. Include your order number, the product, and whether you want to return all or part of the order. A reason is helpful but not required for a statutory withdrawal.

For our voluntary policy, items must be clean, complete, and undamaged, with supplied accessories and original packaging where available. You may carefully open the package and carry out reasonable dry inspection. Continued household use, missing essential components, or customer-caused damage can make an item ineligible for this voluntary policy. We explain any decision rather than apply an unexplained deduction.

For food-contact, liquid-contact, or cleaning products, our voluntary change-of-mind policy does not cover items already used to prepare drinks, filled and operated with water or other liquids, or used on dirty surfaces. This is not a blanket hygiene exclusion from a statutory withdrawal right. A legally permitted diminished-value deduction must be justified and does not apply simply because the packaging was opened.

Arrange the return before posting

We respond to return requests within 2 business days and provide the appropriate address and instructions. Return facilities are in mainland China unless we offer another address for your case. This can involve international postage for customers elsewhere. The company contact address is not automatically the return address.

Send an approved voluntary return within 14 calendar days after receiving the return instructions. We extend that deadline if our instructions are delayed or a battery-shipping restriction requires another route. Use protective packaging and keep proof of posting; tracking is recommended. Authorization assists routing and does not replace a valid statutory withdrawal notice or make that notice dependent on our approval.

Return costs and refund amount

For a change-of-mind return, you pay return postage. We charge no restocking fee. The refund covers the returned item's price and applicable tax paid. Original outbound delivery charges are not refunded under the voluntary policy unless the law requires them to be. A statutory withdrawal covering the whole order includes standard outbound delivery charges where required; an optional premium above standard delivery need not be reimbursed unless the law requires it.

For our error or a confirmed qualifying fault, we provide a prepaid route or agree to reimburse necessary reasonable postage. We do not require payment for a replacement or deduct a restocking fee from a fault remedy. Please obtain instructions before buying a premium return service.

Faulty or unsafe products

Tell us when you discover a fault. There is no 7-day reporting cutoff and the voluntary 45-day window does not limit statutory defect rights. An order confirmation or another reasonable proof of purchase is sufficient; original packaging is not required for a legal defect claim.

Explain the issue and share safe-to-obtain photos or a video if useful. We may suggest simple checks consistent with the instructions, but will not require dangerous testing, dismantling, or opening a battery pack. Stop using and charging an unsafe device. Never post a swollen, leaking, overheating, or otherwise damaged battery without a safe, approved transport arrangement from us.

Depending on the issue and applicable law, we provide repair, replacement, a price reduction, or a refund at no cost. Where the law gives you a choice of remedy, we honor it. We do not require you to pursue the manufacturer instead of the seller.

Inspection and payment timing

For ordinary returns, we assess the item within 3 business days after receipt and submit an approved refund within the next 5 business days. The total store handling time is no more than 8 business days after receipt, unless a shorter statutory deadline applies. If no return is required, we submit an agreed refund within 5 business days of approval. We notify you when it is sent.

The original payment provider may take additional time to display the credit. If it is missing 10 business days after our refund confirmation, contact us for the payment reference and assistance. We never require store credit instead of a monetary refund where a monetary refund is due.

Statutory withdrawal and guarantees

Where EU or UK distance-selling withdrawal rules apply, you generally have 14 calendar days after delivery to notify us of withdrawal and another 14 days to send the goods back. Refunds are made within 14 calendar days of withdrawal notice; where permitted, we may withhold payment until goods or evidence of their return are received, whichever comes first. Applicable exceptions and legally justified deductions remain subject to those rules.

Where EU rules apply, the legal guarantee for faulty goods is generally at least 2 years from delivery. Australian consumer guarantees are not limited to a fixed warranty period; remedies depend on the nature of the failure and applicable law. Other countries may provide additional rights. The 45-day policy does not shorten any of these protections.

Cancellation and exchanges

Requests received within 12 hours of ordering are accepted without a cancellation fee; we do not dispatch during that period. Later requests are accepted if carrier handover has not occurred. Accepted cancellations are refunded within 5 business days, or sooner if required by law. After dispatch, the relevant return or statutory cancellation process applies.

We do not operate a direct change-of-mind exchange service. Return an eligible item for a refund and place a separate order if desired. Replacements for defective or incorrect goods are handled by support without requiring a new purchase.

Return support: service@wyevcqro.com | +86 17385865406.